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Terms and Conditions

Effective Date: July 13, 2026
Last Updated: July 13, 2026

These Terms and Conditions (“Terms”) govern your access to and use of havenformom.com and the senior-care placement, referral, consultation, and support services offered by Haven for Mom (“Haven for Mom,” “we,” “us,” or “our”).

By accessing our website, submitting a form, booking an appointment, requesting a callback, or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or services.

1. About Haven for Mom

Haven for Mom provides senior-care placement guidance to individuals and families seeking assisted living, memory care, personal care, home care, companionship, and related services.

Our services may include:

The website currently describes Haven for Mom as serving Phoenix, Scottsdale, and surrounding areas in Arizona.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.

By using the website or submitting information, you represent that:

3. Placement and Referral Services

Haven for Mom helps families identify care options based on information provided by the family, prospective resident, care providers, and other available sources.

We do not guarantee that:

Availability, admission decisions, pricing, staffing, services, licensing status, and care decisions are controlled by the applicable third-party provider.

Families are responsible for independently reviewing and approving any final placement decision.

4. No Medical Advice

Haven for Mom is not a hospital, physician, nursing provider, medical clinic, emergency service, health insurer, or licensed medical-care provider unless expressly stated otherwise.

Information provided through our website or placement services is for general informational and referral purposes only. It is not medical advice, diagnosis, treatment, or a substitute for advice from a qualified healthcare professional.

You should consult an appropriate physician, nurse, social worker, attorney, financial professional, or other qualified advisor when making medical, legal, financial, or care-related decisions.

If there is a medical emergency, call 911 or the appropriate emergency service immediately.

5. No Guarantee of Provider Quality

Haven for Mom may review, tour, research, or communicate with senior-care communities and other service providers. However, references to providers as “vetted,” “reviewed,” “approved,” or similar language do not constitute a guarantee regarding:

Conditions at care facilities can change after an inspection, tour, referral, or placement.

Before selecting a provider, families should conduct their own investigation, including reviewing:

6. Third-Party Providers

Care communities, home-care companies, healthcare providers, transportation providers, and other businesses introduced through Haven for Mom are independent third parties.

They are not employees, agents, partners, or representatives of Haven for Mom unless expressly stated in writing.

Haven for Mom does not control and is not responsible for a third party’s:

Any agreement for housing, care, treatment, transportation, or other services is between you and the applicable third-party provider.

7. Referral Fees and Compensation

Haven for Mom may receive a referral fee, placement fee, commission, marketing fee, or other compensation from a senior-care community or service provider when a referred person tours, applies to, selects, or moves into a participating provider.

This means Haven for Mom may have a financial relationship with some of the providers presented to you.

Not every available provider may participate in our referral network. Recommendations may therefore be limited to providers with whom we have relationships, providers that respond to our inquiries, or providers that otherwise meet our selection criteria.

You remain solely responsible for evaluating whether a provider is appropriate.

8. Information You Provide

You agree to provide accurate, current, and complete information regarding the prospective resident’s:

Haven for Mom may rely on this information when identifying possible providers. We are not responsible for recommendations affected by incomplete, inaccurate, outdated, or withheld information.

You agree to promptly inform us if relevant circumstances change.

9. Authorization to Communicate and Make Referrals

By requesting placement assistance, you authorize Haven for Mom to communicate with you and, when reasonably necessary, with potential providers regarding your request.

You authorize us to share relevant information with potential care communities or service providers to:

Our handling of personal information is also governed by our Privacy Policy.

10. Calls, Emails, and Text Messages

By providing your contact information, you authorize Haven for Mom to contact you regarding your inquiry, appointment, requested services, or placement process by:

When required by law, separate consent will be requested before sending automated or promotional text messages.

Message and data rates may apply. Message frequency may vary. You may reply STOP to opt out of text messages and HELP for assistance.

Consent to receive marketing communications is not a condition of purchasing or receiving placement services.

11. Appointments and Consultations

You agree to provide reasonable notice if you need to cancel or reschedule an appointment.

We may cancel, reschedule, or refuse a consultation when necessary, including when:

Booking an appointment does not guarantee placement, provider availability, admission, or acceptance.

12. Website Content

Website content is provided for general informational purposes.

Although we attempt to keep information accurate and current, we do not guarantee that:

Provider availability, pricing, services, and admission requirements should be verified directly with the provider before making a decision.

13. Testimonials and Results

Testimonials, family stories, placement statistics, response times, provider counts, and similar statements describe individual experiences or marketing claims.

They do not guarantee that every family will receive the same experience or result.

The website currently includes statements regarding families placed, response times, vetted homes, and provider review. Those statements should be accurate, supportable, and updated before publication.

14. Acceptable Use

You may not use the website to:

We may restrict or terminate access for suspected misuse.

15. Intellectual Property

The website and its content, including text, graphics, logos, branding, layouts, photographs, videos, icons, designs, and software, are owned by or licensed to Haven for Mom and are protected by intellectual-property laws.

You may access and use the website only for personal, noncommercial purposes related to evaluating or requesting our services.

You may not, without written permission:

16. Third-Party Links

The website may contain links to care providers, scheduling platforms, social networks, or other third-party websites.

These links are provided for convenience only. Haven for Mom does not control and is not responsible for third-party websites, content, terms, privacy practices, security, or services.

Accessing a third-party website is at your own risk.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided “as is” and “as available.”

Haven for Mom disclaims all express and implied warranties, including warranties of:

We do not warrant that the website will be uninterrupted, secure, error-free, or free of harmful components.

Some jurisdictions do not allow certain warranty disclaimers, so portions of this section may not apply to you.

18. Limitation of Liability

To the fullest extent permitted by law, Haven for Mom and its owners, officers, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

To the fullest extent permitted by law, Haven for Mom’s total liability arising from these Terms or the services will not exceed the greater of:

Nothing in these Terms excludes liability that cannot legally be limited or excluded.

19. Indemnification

You agree to defend, indemnify, and hold harmless Haven for Mom and its owners, officers, employees, contractors, representatives, and affiliates from claims, damages, liabilities, losses, expenses, and reasonable attorneys’ fees arising from:

20. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, unless another law must apply.

Any legal proceeding not subject to arbitration must be brought in the state or federal courts located in the Arizona county where Haven for Mom maintains its principal place of business.

You consent to the jurisdiction of those courts.

21. Informal Dispute Resolution

Before filing a lawsuit or arbitration demand, you agree to send us written notice describing:

The parties will attempt in good faith to resolve the dispute informally for at least 30 days after receipt of the notice.

22. Arbitration Agreement

Please read this section carefully. It affects your legal rights.

Except for disputes that qualify for small-claims court or requests for injunctive relief concerning intellectual property, disputes arising from these Terms, the website, or our services will be resolved through binding individual arbitration.

Arbitration will be conducted by a mutually agreed arbitration provider under its applicable consumer rules.

The arbitration will occur in Arizona, remotely, or in another mutually agreed location.

The arbitrator may award the same individual remedies available in court, subject to these Terms.

23. Class-Action Waiver

To the fullest extent permitted by law, disputes must be brought individually and not as part of a:

Neither party may participate as a class representative or class member.

Where applicable law does not permit this waiver, this section will apply only to the extent enforceable.

24. Jury-Trial Waiver

To the extent a dispute proceeds in court rather than arbitration, each party knowingly and voluntarily waives the right to a trial by jury to the fullest extent permitted by law.

25. Termination

We may suspend or terminate your access to the website or services if we reasonably believe that you:

Sections that should reasonably survive termination will remain effective, including intellectual-property, disclaimer, liability, indemnification, and dispute-resolution provisions.

26. Changes to the Website or Services

We may change, suspend, discontinue, or restrict any part of the website or services at any time.

We are not liable for changes to website features, provider relationships, service areas, availability, or business operations.

27. Changes to These Terms

We may update these Terms periodically.

The revised Terms will be posted on the website with a new “Last Updated” date. Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms.

Material changes may also be communicated through another reasonable method when required by law.

28. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

29. No Waiver

Failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

30. Entire Agreement

These Terms, together with the Privacy Policy and any additional written agreement applicable to a specific service, constitute the entire agreement between you and Haven for Mom regarding the website and services.

31. Contact Information

Questions or notices regarding these Terms may be sent to:

Haven for Mom
Legal Entity: [INSERT LEGAL BUSINESS NAME]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]
Email: hello@havenformom.com
Phone: [INSERT CORRECT PHONE NUMBER]
Website: havenformom.com