Effective Date: July 13, 2026
Last Updated: July 13, 2026
Haven for Mom (“Haven for Mom,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit havenformom.com, request a callback, schedule an appointment, contact us, or otherwise use our services.
Haven for Mom provides senior-care placement guidance, including assistance identifying assisted living, memory care, personal care, medical-care, home-care, and companionship options.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
We may collect personal information when you:
- Request a callback
- Book an appointment
- Complete a website form
- Call, email, or otherwise contact us
- Ask us to help locate care for yourself or a family member
- Communicate with one of our care advisors
The information collected may include:
- Your name
- Email address
- Telephone number
- Mailing address
- Preferred contact method
- Appointment information
- The name and relationship of the person seeking care
- Preferred location
- Budget or financial considerations
- Desired care type
- Information about mobility, medication assistance, memory care, personal care, or other support needs
- Information you voluntarily provide in messages, calls, forms, or consultations
Please do not provide information that is not reasonably necessary for us to assist you.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Links clicked
- Date and time of your visit
- Approximate geographic location
- Website interactions and usage information
- Cookie and advertising identifiers
We may collect this information through cookies, pixels, analytics tools, server logs, and similar technologies.
2. Sensitive and Health-Related Information
Because our services involve senior-care placement, you may choose to share information regarding a person’s health, mobility, medication needs, memory, cognitive condition, or required level of care.
We use this information only as reasonably necessary to understand care needs, provide placement assistance, communicate with potential care providers, and perform related services requested by you.
Haven for Mom is not necessarily a healthcare provider or health plan subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Information submitted through our general website forms may therefore not be protected in the same manner as information provided directly to a HIPAA-covered healthcare provider.
Do not use our website forms to submit emergency information. If you or another person is experiencing a medical emergency, call 911 or the appropriate emergency service immediately.
3. How We Use Information
We may use collected information to:
- Respond to inquiries and callback requests
- Schedule consultations and appointments
- Understand your family’s senior-care needs
- Identify and recommend potentially suitable care communities or service providers
- Coordinate tours, introductions, placement support, and transitions
- Communicate with you by telephone, email, text message, or other requested method
- Operate, maintain, and improve our website
- Personalize your website and service experience
- Measure website traffic and marketing performance
- Prevent fraud, misuse, and security incidents
- Maintain business and communication records
- Comply with legal and regulatory obligations
- Enforce our agreements and protect our legal rights
- Carry out another purpose disclosed when the information is collected
4. How We Share Information
We may share information in the following circumstances:
Senior-Care Communities and Service Providers
At your direction or when reasonably necessary to provide placement assistance, we may share relevant information with assisted living communities, memory-care communities, residential care homes, home-care providers, healthcare-related service providers, community representatives, or other businesses involved in evaluating or arranging care.
These third parties have their own privacy practices. We encourage you to review their privacy policies before providing additional information directly to them.
Business and Technology Providers
We may disclose information to vendors that help us operate our business, including providers of:
- Website hosting
- Customer relationship management software
- Appointment scheduling
- Email and text-message communications
- Call tracking and telephone services
- Website analytics
- Digital advertising
- Data storage
- Cybersecurity
- Payment processing, where applicable
- Professional, legal, accounting, and administrative services
These providers may process information only to perform services for us or as otherwise permitted by their agreements and applicable law.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with a law, regulation, subpoena, court order, or legal process
- Respond to a government or regulatory request
- Protect the rights, property, health, or safety of Haven for Mom, our users, care recipients, or others
- Investigate suspected fraud, abuse, security threats, or illegal activity
- Enforce our terms, agreements, and policies
Business Transfers
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving all or part of our operations.
With Your Consent
We may share information for another purpose when you authorize or direct us to do so.
5. Placement Compensation and Referrals
Haven for Mom may receive referral fees, placement fees, commissions, or other compensation from senior-care communities or service providers when a person selects or moves into a referred community.
Where applicable, this compensation does not increase the amount charged to the family. However, compensation relationships may influence which providers participate in our referral network or are presented through our services.
You should independently evaluate any care provider before making a placement decision.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Keep the website operating correctly
- Remember preferences
- Understand website traffic and visitor behavior
- Improve website content and performance
- Measure advertising campaigns
- Deliver or personalize advertisements
- Detect fraud and protect website security
Your browser may allow you to block or delete cookies. Disabling cookies may affect certain website features.
Some browsers transmit “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.
Where required by law, we will provide a method to manage nonessential cookies or opt out of certain targeted advertising activities.
7. Analytics and Advertising
We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, Meta, or similar platforms. These providers may use cookies, pixels, and other identifiers to collect information about your visits and interactions.
The information may be used to:
- Analyze website activity
- Measure conversions
- Understand the effectiveness of advertising
- Create advertising audiences
- Present advertisements on other websites or platforms
You may be able to manage advertising preferences through your browser, device settings, cookie-consent tool, or the privacy settings provided by the applicable advertising platform.
8. Telephone Calls and Text Messages
When you provide a telephone number, you authorize us to contact you about your inquiry, consultation, appointment, or requested services.
Where you separately consent to receive automated or marketing text messages, the following terms apply:
- Consent is not a condition of purchasing or receiving placement assistance
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to opt out
- Reply HELP for assistance
We may retain records of calls, text messages, and consent as permitted or required by law. Calls may be monitored or recorded for training, quality assurance, documentation, or legal compliance where permitted by law.
9. Email Communications
We may send transactional emails regarding appointments, inquiries, requested services, or placement assistance.
We may also send promotional emails when permitted by law. You may unsubscribe from promotional emails by using the unsubscribe link contained in the message. You may continue to receive non-promotional communications necessary to respond to your request or administer an ongoing service.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to your inquiry
- Provide placement and support services
- Maintain business and referral records
- Fulfill the purposes described in this policy
- Resolve disputes
- Enforce agreements
- Meet legal, tax, accounting, insurance, and regulatory obligations
Retention periods may vary depending on the nature of the information and our legal or operational requirements.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic storage system, telephone system, or email service is completely secure. We cannot guarantee the absolute security of information submitted to us.
12. Your Privacy Rights
Depending on your state or country of residence, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a portable copy of certain information
- Opt out of targeted advertising
- Opt out of the sale or sharing of personal information, as those terms are defined by applicable law
- Limit certain uses of sensitive personal information
- Withdraw consent where processing is based on consent
- Appeal a decision concerning a privacy request
- Not be discriminated against for exercising a privacy right
To submit a request, contact us using the information below. We may need to verify your identity before completing your request.
You may also authorize an agent to submit a request on your behalf. We may require evidence that the agent is authorized to act for you.
13. Sale or Sharing of Personal Information
We do not sell personal information for money.
Certain advertising or analytics activities may be considered a “sale,” “sharing,” or use for “targeted advertising” under some state privacy laws, even when no money is exchanged.
Where required, you may opt out by contacting us or using the cookie or privacy controls available on our website.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
14. Children’s Privacy
Our website and services are intended for adults seeking senior-care information. They are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, contact us so we can take appropriate action.
15. Third-Party Websites
Our website may contain links to senior-care communities, home-care companies, healthcare providers, scheduling services, social-media platforms, or other third-party websites.
We are not responsible for the privacy, security, accuracy, or content of third-party websites. This Privacy Policy applies only to information processed by Haven for Mom.
16. Information About Other People
When you provide information about a parent, spouse, relative, patient, or another person, you represent that you have the authority or permission necessary to provide that information and allow us to use it for the requested placement or support services.
You should avoid submitting information about another person unless it is relevant and you are authorized to share it.
17. International Visitors
Haven for Mom primarily serves families seeking care within the United States, including the Phoenix, Scottsdale, and surrounding Arizona communities currently identified on the website.
If you access the website from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your jurisdiction.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.
When we make changes, we will revise the “Last Updated” date at the top of this policy. Material changes may also be communicated through the website or another appropriate method.
Your continued use of the website after an updated policy becomes effective constitutes acknowledgment of the revised policy.
19. Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy, contact:
Haven for Mom
Legal Entity: [INSERT LEGAL BUSINESS NAME]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]
Email: hello@havenformom.com
Telephone: [INSERT CORRECT PHONE NUMBER]
Website: havenformom.com